How efficient are your staff?

Are your staff completing repairs in the timeframe you expect them to?

How often do you feel that your staff are not working as efficiently as you would want them to? Have you ever had discussions with them about this? You employ these people to help you service your customers. Your customers come to you for a reason - you give them a fantastic service, but how are your staff helping you? An efficient tech can make your business, a lazy tech can kill it! Who have you got working for you?