How busy is your workshop?

Is your automotive workshop as busy as it should be with the effort you are putting in to it?

When you look around there are a vast amount of places customers can take their cars to be serviced or repaired. Why do these people take their cares to the workshops they do?

Have you ever considered why, people use a particular workshop? What does that business offer that you do not? What do they do better than you? Better still, why do your customers return to you for their servicing?

Tell me, what makes a good service provider? and why?